Terms & Conditions
Al-Gharb Coffee Roasters
Last updated: 5 November 2026
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Welcome to Al-Gharb Coffee Roasters.
These Terms & Conditions explain how purchases, subscriptions and use of our website work. We believe shopping for great coffee should be straightforward, so we've written these terms to be as clear and transparent as possible.
Please read them before placing an order through www.al-gharb.coffee.
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1. About Us
This website is operated by Schlooyman Property Lda., trading as Al-Gharb Coffee Roasters.
Business name: Al-Gharb Coffee Roasters
Legal entity: Schlooyman Property Lda.
VAT/NIF: PT514555777
Café and roastery: Beco do Sol 3, Santa Eulália, 8200-269 Albufeira, Portugal
Website: www.al-gharb.coffee
Customer service – online orders, shipping and returns:
shop@al-gharb.coffee
General enquiries, café and wholesale:
info@al-gharb.coffee
Our website offers specialty coffee, tea, coffee-related equipment and accessories, coffee subscriptions and other products or services as advertised.
2. Using Our Website
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By using our website or placing an order, you agree to these Terms & Conditions insofar as they apply to your use or purchase.
You agree to provide accurate information when placing orders or creating an account and to use the website lawfully.
You must not misuse the website, interfere with its security or attempt to access information or accounts without authorisation.
We may restrict access to accounts involved in fraudulent, abusive or unlawful activity, subject to applicable law.
You can browse and purchase products without creating an account where guest checkout is available.
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3. Products and Descriptions
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We aim to describe our products accurately, including their origin, weight, tasting notes, processing method and other relevant characteristics.
Coffee is a natural agricultural product. Its flavour and aroma can vary between harvests, batches and brewing methods.
Tasting notes are intended to describe sensory characteristics and do not mean that flavourings have been added unless specifically stated.
Product photographs are illustrative. Packaging and presentation may change, but we will ensure that the products supplied correspond to their descriptions and applicable legal requirements.
If an error materially affects a product you have ordered, we will contact you to explain the issue and offer an appropriate solution.
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4. Prices and Payments
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All prices are displayed in euros (€).
Consumer prices include applicable VAT unless clearly stated otherwise. Any delivery charges or other mandatory costs will be shown before you confirm your order.
We accept the payment methods displayed at checkout. Available payment methods may vary by country or order type.
Payment is processed securely through the payment providers available on our website. We do not store full payment card details on our own systems.
We may update prices and promotions at any time. Changes will not affect orders already accepted, except where required by law or agreed with you.
If an obvious pricing error occurs, we will contact you before processing the affected order. We will not charge a corrected price without your agreement.
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5. Placing an Order
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When you place an order, you will receive an automated acknowledgement by email.
This acknowledgement confirms that we have received your order; it does not necessarily mean that the order has been accepted.
A sales contract is formed when we confirm acceptance of your order, normally through an order confirmation or dispatch confirmation.
We reserve the right to decline an order for legitimate reasons, including product unavailability, suspected fraud, delivery restrictions or an obvious error.
If payment has already been taken for an order that we cannot fulfil, we will refund the amount paid for the unfulfilled order.
Please check your delivery address and order details carefully before completing your purchase.
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6. Product Availability
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All products are subject to availability.
As a small independent coffee roastery, some coffees may be available only in limited quantities or for a particular season.
If an ordered product becomes unavailable, we will contact you and offer an alternative, a revised delivery arrangement or a refund for the unavailable item.
We will not substitute products without your agreement.
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7. Shipping and Delivery
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We deliver coffee and other eligible products to the destinations available at checkout.
Shipping costs, available delivery methods and estimated delivery times are displayed during checkout before you confirm your order.
For deliveries to mainland Portugal and mainland Spain, free standard shipping is available on eligible orders of €30 or more, including coffee subscription orders. For other orders and destinations, the applicable shipping charge is calculated and displayed at checkout.
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Orders are normally prepared and dispatched as promptly as possible. Delivery estimates are indicative and may vary depending on the destination, carrier, public holidays and circumstances outside our reasonable control.
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We will inform you if we become aware of a significant delay affecting your order.
Your statutory rights remain unaffected. Where an agreed delivery deadline is not met, you may exercise the remedies available under applicable consumer law, including requesting delivery within an appropriate additional period and, where legally permitted, terminating the contract.
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For deliveries outside the European Union, customs duties, import taxes and clearance charges may apply. Where these charges are not included in the checkout price, the customer is responsible for paying them, as clearly disclosed before purchase.
Please refer to our Shipping & Delivery Policy for further information:
https://www.al-gharb.coffee/shipping-delivery
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8. Returns, Withdrawal and Refunds
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Consumers purchasing online generally have the right to withdraw from an eligible distance contract within 14 days of receiving the goods, without providing a reason, subject to the exceptions established by applicable law.
To exercise this right, you must inform us of your decision before the withdrawal period expires by sending a clear statement to:
You may use a model withdrawal form where provided, but its use is not mandatory.
Following a valid withdrawal, goods must generally be returned within 14 days of communicating your decision.
We will reimburse the payments received for the withdrawn goods, including standard outbound delivery costs where legally required, within the applicable statutory period. We may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, where permitted by law.
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he customer is responsible for direct return shipping costs where this responsibility was properly disclosed before purchase, unless we agree otherwise or applicable law requires us to bear those costs.
Certain products may be excluded from the right of withdrawal where a specific legal exception applies. For example, sealed goods that are unsuitable for return for health protection or hygiene reasons may be excluded once unsealed after delivery, where the legal conditions are met.
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Freshly roasted coffee is not automatically excluded from withdrawal rights solely because it is a food product or has been roasted to order.
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Nothing in this section limits your statutory rights concerning faulty, damaged, incorrect or non-conforming goods.
For complete instructions, please consult our Returns & Refunds Policy, accessible through our website.
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9. Coffee Subscriptions
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We offer coffee subscriptions to make it easier to enjoy freshly roasted coffee at home or at work.
Subscription options, including products, quantities, delivery frequency, prices and available customer controls, are displayed before purchase.
By purchasing a recurring subscription, you authorise the recurring payments described at checkout until the subscription is cancelled or otherwise ends.
You may request cancellation of future subscription renewals by contacting shop@al-gharb.coffee. Where self-service subscription management is available, you may also use the controls provided in your account.
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Cancellation takes effect for future orders that have not yet entered processing or dispatch. An order already accepted or dispatched remains subject to the applicable cancellation, withdrawal and returns rules.
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We will explain any applicable processing deadlines or subscription-specific conditions before purchase.
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Subscription prices or essential terms will not be changed without appropriate advance notice and any rights required by law.
If a subscription coffee becomes unavailable, we will contact you about the available options rather than automatically replacing it without your agreement.
Your statutory rights remain unaffected.
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10. Equipment, Accessories and Legal Guarantees
Coffee equipment and accessories sold to consumers are covered by applicable statutory conformity rights.
Under Portuguese consumer law, new movable goods generally benefit from a three-year legal conformity period, subject to the relevant statutory conditions.
If a product is defective or does not conform to the contract, you may be entitled to repair, replacement, a price reduction or termination of the contract, as provided by law.
Any manufacturer's commercial warranty is additional to, and does not replace, your statutory rights.
Please contact shop@al-gharb.coffee if you experience a problem with a product purchased from us.
We will assess the issue and explain the appropriate next steps.
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11. Wholesale and Business Purchases
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We supply specialty coffee and related services to cafés, restaurants, hotels, offices and other business customers.
Wholesale enquiries, quotations, pricing, minimum order quantities, payment terms and delivery arrangements may be subject to separate commercial agreements.
Unless otherwise agreed in writing, quotations do not constitute a binding commitment to supply products at a particular price or quantity.
Specific terms agreed in writing with a wholesale customer will take precedence over conflicting general provisions of these Terms & Conditions, to the extent permitted by applicable law.
Consumer-specific statutory rights, including the consumer right of withdrawal, do not automatically apply to purchases made for business purposes.
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For wholesale and business enquiries, please contact:
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12. Promotions, Discounts and Gift Offers
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Promotions and discount codes may be subject to specific eligibility criteria, validity periods or minimum purchase amounts.
These conditions will be communicated with the relevant offer.
Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other offers.
We reserve the right to refuse fraudulent use of promotional offers.
Nothing in this section affects rights arising from an order already accepted.
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13. Website Accounts and Security
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If you create an account, you are responsible for keeping your login credentials confidential and for notifying us if you suspect unauthorised access.
You must not use another person's account without permission or create accounts for fraudulent or abusive purposes.
We may suspend or restrict accounts where reasonably necessary to protect customers, our business or website security, in accordance with applicable law.
Account restrictions will not remove any statutory rights relating to purchases already made.
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14. Intellectual Property
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The content of this website, including our branding, original photography, product descriptions, graphics and other materials, belongs to Al-Gharb Coffee Roasters or its respective rights holders.
You may use the website for personal, lawful purposes.
You may not reproduce, distribute or commercially exploit protected content without permission, except where permitted by law.
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15. Website Availability and External Links
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We work to keep our website accurate, secure and available.
However, occasional interruptions may occur due to maintenance, technical issues or circumstances beyond our reasonable control.
Our website may contain links to third-party websites. We are not responsible for their independent content, privacy practices or services.
Nothing in this section excludes responsibility that cannot legally be excluded.
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16. Liability and Consumer Rights
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We are responsible for fulfilling our contractual obligations in accordance with applicable law.
Nothing in these Terms & Conditions excludes or limits liability for fraud, intentional misconduct, death or personal injury where such liability cannot legally be excluded, or any other liability that cannot lawfully be restricted.
We do not exclude or limit statutory rights relating to defective goods, non-conforming products, delivery obligations, refunds or other mandatory consumer protections.
For business customers, any agreed limitation of liability applies only to the extent permitted by applicable law.
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17. Privacy and Personal Data
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We process personal data in accordance with applicable data protection legislation, including the European Union's General Data Protection Regulation (GDPR).
Our Privacy & Cookies Policy explains what personal data we collect, the purposes and legal bases for processing, how we share and retain information, the use of cookies and the rights available to individuals.
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Please read our Privacy & Cookies Policy:
https://www.al-gharb.coffee/privacy-policy
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For questions about the processing of your personal data or to exercise your data protection rights, please contact:
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18. Complaints and Dispute Resolution
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If you have a concern about an order, product or our service, please contact us first so we can try to resolve the matter promptly and fairly.
Customer service: shop@al-gharb.coffee
Electronic Complaints Book
Consumers may submit complaints through Portugal's official Electronic Complaints Book (Livro de Reclamações Eletrónico):
https://www.livroreclamacoes.pt
Alternative Dispute Resolution
In accordance with Portuguese consumer protection legislation, consumers may refer eligible disputes to a competent Alternative Dispute Resolution (ADR) entity.
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For consumer disputes within its jurisdiction, the relevant regional centre is:
CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Address: Avenida 5 de Outubro, n.º 55, R/C Dt.º, 8000-075 Faro, Portugal
Website: https://www.consumoalgarve.pt
Email: info@consumoalgarve.pt
Telephone: +351 289 823 135
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Consumers may also consult the Portuguese Directorate-General for Consumer Affairs (Direção-Geral do Consumidor) for information about consumer rights and dispute resolution:
Nothing in this section restricts consumers' statutory rights or access to competent courts and dispute resolution mechanisms.
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19. Applicable Law and Jurisdiction
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These Terms & Conditions are governed by Portuguese law.
However, where you are a consumer habitually resident in another country, this choice of law does not deprive you of mandatory consumer protections applicable under relevant international and European Union rules.
Any disputes will be handled by the courts or competent dispute resolution bodies determined under applicable law.
Nothing in these Terms & Conditions restricts a consumer's mandatory rights regarding jurisdiction or access to legal remedies.
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20. Changes to These Terms
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We may update these Terms & Conditions to reflect changes in our business, services or legal requirements.
The current version will be published on this website with its latest revision date.
Changes will not retrospectively alter the terms of an existing accepted order without a lawful basis or your agreement.
For ongoing subscriptions, we will provide any advance notice and cancellation rights required by law before material changes take effect.
21. Contact Us
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If you have any questions about these Terms & Conditions, your order or our products, please get in touch.
Al-Gharb Coffee Roasters
Operated by Schlooyman Property Lda.
Beco do Sol 3, Santa Eulália
8200-269 Albufeira, Portugal
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Online orders and customer service:
shop@al-gharb.coffee
General enquiries and wholesale:
info@al-gharb.coffee
Website:
www.al-gharb.coffee
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Thank you for choosing Al-Gharb Coffee Roasters. We appreciate your support for independent specialty coffee roasting.
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