Privacy & Cookies Policy

Al-Gharb Coffee Roasters

Last updated: 3 November 2026

Welcome to Al-Gharb Coffee Roasters.

Your privacy matters to us. Whether you're ordering your favourite coffee, signing up for a subscription, visiting our website or getting in touch with our team, we want you to feel confident about how your personal information is handled.

This Privacy & Cookies Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights you have.

We aim to keep things clear, transparent and straightforward.

This policy applies to our website, www.al-gharb.coffee, and to personal data processed through our online shop, customer accounts, subscriptions, newsletters, contact forms and related online services.

1. Who We Are

Our website and business are operated by Schlooyman Property Lda., trading as Al-Gharb Coffee Roasters.

Business name: Al-Gharb Coffee Roasters
Legal entity: Schlooyman Property Lda.
VAT/NIF: PT514555777
Business address: Beco do Sol 3, Santa Eulália, 8200-269 Albufeira, Portugal
Website: www.al-gharb.coffee

Privacy enquiries:
info@al-gharb.coffee

Online orders and customer service:
shop@al-gharb.coffee

Schlooyman Property Lda. is the data controller responsible for determining how and why personal data is processed in connection with the activities described in this policy.

We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable Portuguese data protection legislation and other relevant laws.

2. What Personal Information We Collect

The information we collect depends on how you interact with our business and website.

Information you provide directly

When you place an order, create an account, subscribe to coffee deliveries or contact us, we may collect:

First and last name
Email address
Telephone number
Billing and delivery addresses
Order details and purchase history
Products and quantities purchased
Subscription preferences and delivery frequency
Payment status and transaction references
Information provided through contact forms, emails or customer service enquiries
Newsletter preferences and marketing consent
Business information provided for wholesale enquiries

We only ask for information that is relevant to the service being provided.

Payment information

Payments are processed through the payment service providers available at checkout.

We receive the information needed to confirm and manage transactions, such as payment status, transaction references and relevant billing details.

We do not store complete payment card numbers or card security codes in our own systems.

Payment providers process payment information under their applicable security and privacy arrangements.

Information collected automatically

When you visit our website, certain technical information may be collected, including:

IP address
Browser type and version
Device type and operating system
Pages visited
Date and time of visits
Referring websites
Website interactions
Cookie identifiers and preferences
Technical information needed for website security and performance

Some information is necessary for the website to function. Other information, such as analytics or advertising data, is collected only where the relevant legal requirements, including consent requirements, have been met.

3. How and Why We Use Your Information

We use your personal information only for specific, legitimate business purposes. For each type of data processing, we rely on an appropriate legal basis under the General Data Protection Regulation (GDPR).

Orders and Deliveries

We use your information to process orders, prepare products for shipping and arrange deliveries. The legal basis for this processing is the performance of a contract.

Payments and Refunds

We process the information necessary to manage payments and issue refunds where applicable. This is based on the performance of a contract and, where relevant, compliance with legal obligations.

Coffee Subscriptions

We use your information to manage your coffee subscription, including recurring deliveries, changes and renewals. The legal basis is the performance of a contract.

Enquiries and Customer Support

When you contact us, we use your information to respond to your questions and provide assistance. Depending on the circumstances, this processing is based on pre-contractual steps, the performance of a contract or our legitimate interests.

Accounting and Legal Obligations

We retain invoices, payment records and other necessary administrative information to comply with applicable tax, accounting and other legal requirements.

Customer Accounts

We process information to create and manage your customer account, provide access to your order history and support related services. This is based on the performance of a contract and, where applicable, our legitimate interests.

Website Security and Fraud Prevention

We may process technical and other relevant information to protect our website, customers and business against fraud, misuse and unauthorised access. This processing is based on our legitimate interests or legal obligations, depending on the circumstances.

Newsletters and Marketing Communications

We use your contact information to send newsletters, special offers and other marketing communications when you have given your consent or when another legal basis is expressly permitted under applicable direct marketing laws.

Cookies and Website Analytics

We may use non-essential cookies and similar technologies to understand how visitors use our website, improve the user experience and measure advertising effectiveness. Where legally required, these technologies are used only with your prior consent.

Wholesale Enquiries and Business Relationships

When you contact us on behalf of a business, we process your information to respond to enquiries, prepare quotations and manage business relationships. This is based on pre-contractual steps or our legitimate interests, depending on the circumstances.

Complaints and Legal Matters

We may process personal information when necessary to handle complaints, resolve disputes or establish, exercise or defend legal claims. The legal basis is our legitimate interests or compliance with legal obligations.

Your Consent and Rights

Accepting this Privacy Policy does not mean that you automatically consent to every type of data processing.

Where your consent is required, we will request it separately and clearly explain the purpose of the processing.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

4. Online Orders and Deliveries

When you purchase coffee, tea, equipment or other products from our online shop, we use your information to:

Confirm and process your order
Prepare and dispatch your products
Arrange delivery
Provide tracking information where available
Communicate about delays or delivery issues
Manage returns, refunds and complaints
Maintain the records required by law

We may share the information necessary for delivery with postal services, couriers and logistics providers.

For example, a delivery company may receive your name, delivery address, telephone number and other information reasonably required to complete the shipment.

We do not share more information than is reasonably necessary for these purposes.

5. Coffee Subscriptions

If you subscribe to regular coffee deliveries, we process information needed to manage your subscription.

This may include:

Your selected coffee products
Quantities and delivery frequency
Delivery and billing information
Subscription status
Renewal and payment information
Subscription changes and cancellation requests

Our website uses Wix services to support online purchases and subscription functionality.

Depending on the payment method and subscription configuration, relevant payment information may also be processed by the applicable payment provider.

We retain subscription information for as long as necessary to provide the service and subsequently where required for accounting, legal or dispute-resolution purposes.

You can contact shop@al-gharb.coffee with questions about your subscription or its associated personal data.

6. Customer Accounts

If you create an account on our website, we may process information required to manage your account and provide the associated services.

This may include your contact details, saved addresses, order history and account preferences.

Account authentication and related technical information may be processed through our website platform.

You are responsible for keeping your login credentials secure.

If you would like to request deletion of your account, please contact info@al-gharb.coffee.

Deleting an account does not necessarily mean that all related transaction records can be deleted immediately. Certain information may need to be retained to meet legal, accounting or contractual obligations.

7. Newsletter and Email Marketing

We enjoy sharing news from our roastery, coffee knowledge, new products, events, special offers and updates from Al-Gharb Coffee Roasters.

Our newsletter, Friday Filter, is designed for customers and coffee lovers who want to stay connected with our coffee community.

When you subscribe to our newsletter or agree to receive marketing communications, we may collect and process:

Your name, if provided
Your email address
Your subscription and consent status
Your communication preferences
Records of when and how consent was provided
Email delivery and interaction information, where tracking features are enabled and legally permitted

We use Wix to operate our website and manage customer interactions. We may also use a specialist email marketing provider, such as Brevo, where that service is enabled.

We send marketing communications where you have given valid consent or where another legal basis is expressly permitted under applicable direct marketing laws.

Your Choices

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or contacting info@al-gharb.coffee.

Withdrawing your consent will not affect your ability to purchase our products or receive necessary communications relating to existing orders or subscriptions.

We do not sell our mailing lists or customer email addresses to third parties.

We may retain limited records of consent and unsubscribing requests where necessary to demonstrate compliance and ensure your marketing preferences continue to be respected.

8. Wholesale and Business Enquiries

If you contact us about supplying coffee to a café, restaurant, hotel, office or another business, we may collect:

Your name
Business name
Business contact information
Delivery location
Products and quantities of interest
Information relevant to quotations or supply arrangements

We use this information to respond to enquiries, prepare quotations, manage business relationships and fulfil agreed orders.

Business contact information may be retained where necessary for ongoing communications, contractual obligations, accounting or legitimate business interests.

You can request that we stop sending non-essential business marketing communications at any time.

9. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support its operation, remember certain preferences and, where enabled and permitted, understand how visitors use the website.

A cookie is a small text file stored on your computer, tablet or mobile device when you visit a website.

Some cookies are necessary for basic website functionality. Others are optional and may be used for analytics, personalisation or advertising.

Similar technologies may include tracking pixels, tags, local storage and other tools that store or access information on your device.

Types of cookies

Strictly necessary cookies

These help the website function correctly and may support:

Website security
Shopping cart functionality
Checkout processes
Customer authentication
Session management
Fraud prevention
Recording cookie preferences

These cookies do not require consent where they are strictly necessary to provide a service requested by the visitor or meet another applicable legal exemption.

Functional cookies

These may remember preferences such as language settings or other optional website features.

Where required by law, these cookies will only be used with your consent.

Analytics and performance cookies

These may help us understand how visitors use our website, including which pages are visited, how visitors navigate the shop and whether technical improvements are needed.

Analytics technologies may collect device information, page interactions and pseudonymous identifiers.

Where consent is legally required, these technologies will only be activated after you have agreed.

Advertising and marketing cookies

If advertising or remarketing technologies are enabled, they may help measure advertising effectiveness or show relevant advertisements through third-party services.

Such technologies may involve tracking identifiers and information about website interactions.

Where consent is required, these technologies will not be activated before valid consent has been obtained.

We do not assume that every category described above is active at all times. The technologies used depend on the website features and integrations currently enabled.

10. Cookie Consent and Your Choices

When you visit our website, a cookie consent banner or cookie preference centre may be displayed to help you understand and control the use of cookies and similar technologies.

Where consent is legally required, you should be able to:

Accept optional cookies
Reject optional cookies
Manage your preferences by cookie category
Change or withdraw your consent at any time

Strictly necessary cookies may remain active because they support essential website functions, such as security, shopping carts, checkout and account authentication.

Where consent is required, non-essential cookies and similar tracking technologies will not be activated until you have provided valid consent.

Rejecting optional cookies will not prevent you from browsing our website or purchasing products, although certain optional features may be unavailable.

You can also manage or delete cookies through your browser settings.

Please note that deleting cookies may reset saved preferences, including your cookie consent choices.

Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.

Managing Your Preferences

You can review or update your cookie choices using the cookie settings or preference centre available on our website.

If you have difficulty accessing these settings, please contact info@al-gharb.coffee.

11. Cookie Providers and Retention

Our website is built using Wix, which may use cookies and similar technologies to support website security, browsing sessions, online shopping, customer accounts and other enabled features.

Additional cookies or tracking technologies may be used by third-party services connected to our website.

These may include analytics, advertising, payment, newsletter or other website integrations, depending on which services are active.

We distinguish between the following categories:

Strictly Necessary Cookies

These support essential functions such as website security, shopping carts, checkout, account authentication and recording cookie preferences.

Functional Cookies

These support optional website features and may remember preferences such as language settings.

Analytics and Performance Cookies

Where enabled, these help us understand how visitors use our website and identify opportunities to improve its performance.

Advertising and Marketing Cookies

Where enabled, these may help us measure advertising performance and deliver relevant marketing through third-party services.

Cookie Details and Retention Periods

The cookies used on our website may change when we update website functionality or third-party integrations.

Information about individual cookies should include:

Cookie name
Provider
Purpose
Category
Retention period or expiry
Whether consent is required

We aim to make this information available through our cookie preference centre or a separate, accessible cookie list.

We review our cookie information when significant changes are made to our website or its integrations.

For further information about the cookies used on our website, please contact info@al-gharb.coffee.

12. Service Providers and Data Sharing

We work with selected third-party service providers to operate our website, fulfil orders, process payments and manage our business.

Depending on the services we use, these providers may include:

Website and E-commerce Services

Wix provides website hosting, online store functionality, customer accounts, subscription features and related technical services.

Payment Providers

Payment service providers process transactions, support secure checkout and manage relevant payment information.

Payment providers may act as independent data controllers for certain processing activities, in which case their own privacy policies may also apply.

Shipping and Logistics Providers

Delivery companies receive the personal information reasonably necessary to transport and deliver your orders, such as your name, delivery address and contact details.

Email and Newsletter Services

We may use email marketing providers, including Brevo where enabled, to manage newsletter subscriptions, send communications and process unsubscribe requests.

Analytics and Advertising Services

Where enabled and lawfully configured, analytics and advertising providers may process technical information, cookie identifiers and website interaction data.

Professional Advisers and Public Authorities

We may share relevant information with accountants, legal advisers, regulators or public authorities when necessary and legally justified.

Our Responsibilities

Where third parties process personal information on our behalf, we require appropriate data protection arrangements in accordance with applicable law.

We share only the information reasonably necessary for the relevant purpose.

We do not sell our customers' personal information.

We may also disclose information when required by law, necessary to establish or defend legal claims, or as part of a lawful business transfer, subject to appropriate safeguards.

13. International Data Transfers

Al-Gharb Coffee Roasters is based in Portugal, within the European Union.

Some of our website, payment, communication or other service providers may process personal information outside Portugal or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we ensure that the transfer is supported by an appropriate legal mechanism where required under the GDPR.

Depending on the destination and provider, these safeguards may include:

An adequacy decision issued by the European Commission
Approved Standard Contractual Clauses
Other lawful transfer mechanisms permitted under the GDPR
Additional technical or organisational safeguards where necessary

We assess the relevant safeguards in connection with the service providers we use.

You may contact us at info@al-gharb.coffee to request further information about international transfers of your personal information and the applicable safeguards.

14. How Long We Keep Personal Data

We retain personal information only for as long as necessary for the purposes for which it was collected, including compliance with applicable legal, accounting and regulatory requirements.

Retention periods depend on the type of information and the purpose of processing.

Order and Transaction Records

We retain order information, invoices and relevant payment records for the periods required by applicable Portuguese tax and accounting legislation.

Certain records may need to be retained after an order has been completed or a customer account has been closed.

Customer Accounts

We retain account information while your account remains active and for any additional period necessary to meet legal obligations, resolve disputes or protect legitimate business interests.

You may request deletion of your account, subject to applicable legal retention requirements.

Coffee Subscription Records

We retain subscription information while your subscription is active and afterwards where necessary for accounting, payment records, contractual matters or legal obligations.

Newsletter and Marketing Records

We retain your marketing contact information while you remain subscribed or while another lawful basis applies.

When you unsubscribe, we stop sending the relevant marketing communications.

We may retain limited consent and suppression records where necessary to demonstrate compliance and prevent unwanted communications.

Customer Service and Business Enquiries

We retain correspondence for as long as reasonably necessary to respond to enquiries, provide customer support, manage business relationships or resolve potential disputes.

Cookies and Analytics Information

Retention periods depend on the particular cookie or technology, its purpose and the settings of the relevant provider.

Where applicable, individual cookie retention periods are identified in our cookie information.

How We Determine Retention Periods

Where a specific period cannot be stated, we determine how long information should be kept by considering:

Applicable legal requirements
The original purpose of collection
Whether the information remains necessary
Contractual obligations
The possibility of complaints or legal claims
The nature and sensitivity of the information

We periodically review retained personal information and delete or anonymise it when it is no longer required.

15. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

Secure website connections
Access controls
Restricted access to customer information
Secure payment processing through payment providers
Appropriate account authentication
Website and platform security features
Reviewing access and security practices

Although we take data security seriously, no internet-based system can guarantee absolute security.

If a personal data breach occurs, we will assess it and make any notifications required under applicable data protection law.

16. Your Rights Under the GDPR

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal information, subject to applicable legal conditions and exceptions.

Right of Access

You may request confirmation of whether we process your personal information and obtain access to the relevant data.

Right to Rectification

You may request correction of inaccurate personal information or completion of incomplete information.

Right to Erasure

You may request deletion of your personal information where the legal conditions for erasure are met.

Right to Restrict Processing

You may request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability

Where applicable, you may receive eligible personal information in a structured, commonly used and machine-readable format and request its transfer to another provider.

Right to Object

You may object to certain processing activities based on our legitimate interests, subject to the conditions set out in the GDPR.

You have the right to object to the processing of your personal information for direct marketing at any time, without having to provide a reason.

If you object to direct marketing, we will stop processing your personal information for that purpose.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Rights Relating to Automated Decision-Making

Where applicable, you have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

We do not describe such decision-making as part of our ordinary coffee ordering and subscription services.

How to Exercise Your Rights

To exercise any of these rights, please contact:

info@al-gharb.coffee

Please provide sufficient information for us to identify and understand your request.

We may request reasonable verification of your identity before disclosing or changing personal information.

We will respond without undue delay and generally within one month, subject to extensions permitted by law.

Requests are normally handled free of charge unless the GDPR permits otherwise.

You also have the right to lodge a complaint with a competent data protection authority, as explained in Section 17.

17. Complaints to a Data Protection Authority

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

In Portugal, the supervisory authority is:

Comissão Nacional de Proteção de Dados (CNPD)
Website: https://www.cnpd.pt

If you live in another EU or EEA country, you may also be able to contact the supervisory authority in your country.

18. Children's Privacy

Our website and online store are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children for independent marketing purposes without an appropriate legal basis.

Certain website features, including customer accounts, event registrations and online purchases, may involve the collection of personal information.

Where a service is offered directly to a child and consent is the applicable legal basis, we comply with the relevant age requirements and rules concerning parental authorisation.

If you believe a child has provided personal information to us inappropriately, please contact info@al-gharb.coffee.

We will review the circumstances and take appropriate action in accordance with applicable data protection law.

19. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, payment providers and other external services.

These websites operate under their own privacy policies and practices.

We encourage you to review the privacy information of any external website you visit.

We are not responsible for the independent privacy practices of third-party websites that we do not control.

20. Changes to This Policy

We may update this Privacy & Cookies Policy to reflect changes in our services, website technologies, business practices or legal obligations.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or request new consent before making material changes to how personal data is processed.

We encourage you to review this policy periodically.

21. Contact Us

If you have questions about this Privacy & Cookies Policy or how we handle personal information, please contact us.

Al-Gharb Coffee Roasters
Operated by Schlooyman Property Lda.
Beco do Sol 3, Santa Eulália
8200-269 Albufeira, Portugal

Privacy and data protection enquiries:
info@al-gharb.coffee

Online orders and customer service:
shop@al-gharb.coffee

Website:
www.al-gharb.coffee

Thank you for trusting Al-Gharb Coffee Roasters. We value your privacy just as much as we value the relationships we build with our customers and coffee community.